Frequently Asked Questions

Welcome to our FAQ Page

General

Nature's Aid is a Canadian company that specializes in natural and eco-friendly personal care products for both individuals and pets.

All Nature's Aid products are proudly made in Canada.

Yes, Nature's Aid products are vegan-friendly and cruelty-free, with the exception of products containing honey or beeswax.

Yes, all Nature's Aid products are free from parabens, sulfates, harsh chemicals, GMOs, and other synthetic fragrances.

Payments

We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.
We currently do not offer cash on delivery when you purchase online.

Returns

We offer free returns within 30 days of the date you received it. Please make sure you put items back in their original packaging before you send them back to us. The product must be unworn and unwashed, with hang tags attached, and accompanied by proof of purchase. All products are subject to inspection once we receive them.
Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.
The best way to change your order is to contact our support or simply give us a call during our business hours. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.

Shipping

Orders are processed in the order we receive them unless you've chosen expedited shipping. You can track your order status on a tracking page & also signup for alerts on a courier website.
Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support and we can assist you with the next steps.
Chances of receiving defective item is very rare but it could happen. Please take pictures of a product which shows defect clearly & contact our support to check if it's eligible for replacement.

Subscriptions

Yes, your subscription can be edited, paused or cancelled at any time.

Yes, you will receive an email a few days before your subscription is shipped. This gives you a chance to add (both 1-time purchases or subscription items) or remove products, pause or cancel your order before it is billed and shipped.

You can manage your subscription by logging into your Nature's Aid account and clicking on 'Manage Subscription'. 

Yes! You can add products to your subscription as a one-time purchase. You can also add, remove or change the variety (scent) of products in your subscription portal.

Yes, if for any reason you don't need to receive your subscriptions, you can log into your account and skip an order, pause or cancel your subscription at any time. You will receive an email about upcoming orders a few days before they are billed and shipped.